Shipping policy

BLACKOUT PERFORMANCE LABS — SHIPPING POLICY

Field-Ready Fulfillment for Tactical Performance.

Last Updated: $I n ser t D a t e$

Blackout Performance Labs ships all supplement orders through our fulfillment partner Supliful, ensuring fast, reliable delivery from warehouse to your doorstep. This Shipping Policy explains how orders are processed, shipped, and handled.

1. ORDER PROCESSING TIME

All orders are processed Monday–Friday (excluding holidays).

Processing Window

Standard processing time: 1–3 business days
During peak seasons or high-volume periods, processing may take 3–5 business days

Processing time is separate from shipping transit time.

2. FULFILLMENT PARTNER — SUPLIFUL

Blackout Performance Labs uses Supliful for order fulfillment.

This means:

Your supplements ship directly from Supliful’s warehouse
Packaging, labeling, and handling follow Supliful's logistics systems
Shipping times and carrier selection may vary by destination
Supplements may ship separately from merchandise or digital product bundles

Digital products (training programs, meal plans, protocols) are delivered instantly via email and do not incur shipping charges.

3. SHIPPING RATES & DELIVERY TIMES

Shipping rates are calculated at checkout based on:

Destination
Package weight/size
Carrier availability

Estimated delivery times (U.S.):

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Priority Shipping: 1–3 business days

International shipping (if enabled):

Standard International: 7–21 business days
Times vary depending on customs, country, and carrier restrictions

Delivery times are estimates and not guaranteed.

4. ORDER TRACKING

Once your order ships, you will receive a confirmation email with:

Tracking number
Carrier link
Shipping details

Tracking may take up to 24–48 hours to update after the label is created.

5. WRONG ADDRESS OR DELIVERY ISSUES

It is the customer’s responsibility to provide accurate shipping information.

Blackout Performance Labs is not responsible for:

Incorrect or incomplete addresses
Packages delivered to the wrong address due to customer error
Lost or stolen packages marked as delivered
Delays caused by carrier issues, weather, or customs

If a package is returned to sender due to incorrect address:

A reshipment fee will apply
Refunds for shipping costs cannot be issued

6. LOST, DAMAGED, OR MISSING ITEMS

If your package arrives:

Damaged
Leaking
Missing items
Incorrect items

You must notify us within 7 days of delivery with:

Order number
Photos of the packaging & product
Description of the issue

We will replace or refund the affected items according to our Return Policy.

Packages marked “Delivered” by the carrier but reported missing are not eligible for automatic replacement. Contact your local carrier or postal service for assistance.

7. INTERNATIONAL CUSTOMS & DUTIES (If enabled)

International customers are responsible for:

Customs fees
Import duties
VAT
Local taxes

These charges are not included in product or shipping costs and must be paid to your local customs office.

We cannot refund international orders refused due to unpaid customs fees.

8. SPLIT SHIPMENTS

To ensure fast delivery:

Items may ship separately
Tracking numbers will be provided for each shipment

Digital products are delivered via email and do not affect physical shipping timelines.

9. SHIPPING RESTRICTIONS

We cannot ship to:

P.O. Boxes for certain carriers
Restricted countries
Regions with supplement import bans
Countries with unstable shipping logistics

If an order is placed to an unsupported location, it will be canceled and refunded.

10. CONTACT & SUPPORT

For shipping questions or issues, contact:

📧 contact@blackoutperformancelabs.com
Subject: Shipping Support – Order #XXXX

Our team will respond within 24–48 hours, Monday–Friday.